Processes of plan:
--availability?
--quality?
--evoked soon?
--followed closely?
--where was it good, where bad?
--what was not in the plan?
People:
--appropriate people identified?
--up-to-date contact list?
--available & familiar with plan?
--prepared?
--right number?
Communication:
--contacts made?
--secured comm used?
Tools
--available?
--current?
--expertise to use them?
--documentation?
Process improvement:
Determine resources required to improve response plan:
--equipment
--people
--expertise
--time
Prioritize based on:
--ROI usually primary concern
--most visibility
--management's biggest concerns
--quickest to implement
--least expensive
Develop a plan to implement the changes
Gain management commitment
Allocate resources
Implement changes